Refund Policy

Who handles refunds

Mintmark purchases are sold by Paddle.com, our online reseller and Merchant of Record. Refunds are handled by Paddle under the Paddle Refund Policy and the Paddle Buyer Terms, which form part of your purchase.

How long you have

You can ask for a refund within 14 days of your purchase.

When credits have been used

Mintmark plans are digital: your credits are available to use straight after you pay. Under Paddle's terms, if you agree at checkout to start using your plan immediately and then use it (for example by spending credits on reports or pictures), the 14-day right to cancel that some countries give does not apply, and Paddle takes your usage into account when deciding any other refund request.

If a refund is approved, the plan and any remaining credits end at once.

How to ask

• Use the link in your Paddle receipt email, or go to paddle.net and choose “Request refund”.
• Or email us at support@imintmark.com with your order number and we will help.

Approved refunds go back to the original payment method, usually within 14 days of approval.

If something did not work

If an action fails, Mintmark returns its credits automatically. If you think you were charged credits for something that did not work, email us and we will check and fix it.

See also our Terms of Service.